Customer care
Help finding, ordering and receiving the right spare part.
Use this page as the customer-support hub. Business contact details and exact policies can be finalized before launch.
Search the catalogueFinding the right part
Search by appliance, model, SKU or part number. If you are unsure, share the model details with support before ordering.
Delivery support
Delivery options and charges will be shown during checkout once the delivery backend is connected.
Order confidence
Product pages show stock, identifiers, compatibility information and support links before you add an item to your cart.
Shipping information
The UI is prepared for island-wide delivery. Before launch, the business should define delivery zones, charges, dispatch times, courier partners and tracking behavior. Those values should then be displayed here and during checkout.
Returns & exchanges
The final return window and conditions should be approved by the business before going live. A production policy should explain unused-part returns, incorrect fitment, damaged deliveries, electrical/electronic part restrictions and the refund process.
Frequently asked questions
How do I know whether a part fits?
Match the model and part number shown on the product page. Where compatibility data is available, use the fitment checker. Contact support if the match is uncertain.
How do wholesale prices work?
Businesses apply through the wholesale signup flow. Trade pricing is intended to appear only after the account is reviewed and approved in the backend phase.
Can I order without creating an account?
The storefront and cart support a guest-shopping style UI. The final checkout account requirements can be decided when order and authentication logic are implemented.
Still not sure which part you need?
Add the business phone, WhatsApp and support email here before launch. The visual structure is ready.